The German Coffee Association has launched Ear4U, a grievance mechanism to report concerns on human rights and environmental risks
Early January 2023, six companies of the coffee industry have joined forces under the umbrella of the German Coffee Association launched its grievance mechanism to report concerns or grievances about human rights and environmental risks in the coffee supply chain. This project is done in collaboration with the independent company GRAS (Global Risk Assessment Services).
Complete confidentiality and anonymity is guaranteed to all tipsters, and reporting concerns or grievances can be done online, via the app, or by hotline. The platform is available in German, English, Spanish, Portuguese, Swahili and Vietnamese.
For additional information about Ear4U, please click here.